Shipping and Refunds Policy

Shipping Policy

At Vault of Visuals, we strive to deliver your orders quickly and efficiently. Please review our shipping details below.

Standard Shipping

  • Estimated Delivery Time: 3-5 business days
  • Processing Time: Orders are processed within 1 to 2 business days before shipping.
  • Shipping Carrier: We use reliable carriers to ensure safe and timely delivery.
  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

NOTE: We are not responsible for shipping carrier delays.

Important Notes

  • Delivery times are estimates and may vary due to unforeseen delays such as weather conditions or carrier issues.
  • Business days exclude weekends and holidays.
  • You will receive a tracking number via email once your order is shipped.

For any shipping-related inquiries, please contact us at Vaultofvisualss@gmail.com.

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Refunds Policy

Refund Policy

At , Vault of Visuals we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

 

Refund Eligibility

We offer refunds in the following situations:

1. Defective Product

If you receive a defective or damaged product, you may request a refund or replacement by following these steps:

  • Send an email to vaultofvisualss@gmail.com within 7 days of receiving your order.
  • Include a description of the defect and attach clear photos or videos as proof.
  • If approved, you will need to return the product. The return shipping cost is the customer's responsibility. Once we receive the item and verify the defect, we will process your refund.

2. Order Never Arrived

If your order does not arrive within the expected delivery timeframe:

  • Contact us at vaultofvisualss@gmail.com with your order details.
  • We will investigate the issue. If the package is lost in transit, you may be eligible for a full refund or replacement.

3. Order Cannot Be Fulfilled

If, for any reason, we are unable to fulfill your order (e.g., item out of stock, shipping restrictions):

  • We will notify you as soon as possible.
  • You will receive a full refund for the affected items.

Refund Processing

  • Approved refunds will be processed within 14 days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

For any refund inquiries, please contact us at vaultofvisualss@gmail.com.



Order Process

01.

Orders are processed within 2-3 business days, excluding weekends and holidays. Pre-orders are processed within 2-3 business days after the items arrive in stock.

02.

Once your order is successfully placed, you will receive an email confirmation with your order details. If you do not receive an email, please check your spam/junk folder or contact us for assistance.

03.

If you have any questions regarding your order, please reach out to us at vaultofvisualss@gmail.com as soon as possible. Please note that we are unable to make changes to your order after it has been shipped.

04.

Ensure that your shipping address is correct before placing your order. We are not responsible for non-delivery due to incorrect address information provided by the customer. If an order is returned due to an incorrect address, a refund will be issued for the original order amount.

For any further inquiries, feel free to contact us at vaultofvisualss@gmail.com.

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